Shipping, Returns and Exchanges
Q:"How long will it take for my order to be delivered?"
Please understand that we are a small nonprofit with lots of merchandise. We used to fulfill orders by hand out of our guest room. But we now house all our merchandise at a warehouse responsible for fulfilling and shipping our orders. But that warehouse is shared with a number of other BJJ brands (many of which you know quite well).
Your order may take up to a week to be packed/fulfilled. Please wait at least that long before requesting an update on fulfillment.
International orders, due to distance and custom/import delays generally are in transit for 10 to 15 days from the date of shipping.
Q:"How much will it cost to ship to xyz country?"
We charge a $5 flat shipping fee (via USPS) for orders within the United States. Canada has a $9.95 flat rate shipping fee. All other countries will have a $15.95 flat rate shipping fee.
You will have a chance to review your order and the shipping costs before you are asked to finalize your order and your Credit Card is charged.
Q:"How can I track my package?"
Once your order is shipped you will receive an email with a tracking #
Q:"How can I contact you?"
Simply email us at email@example.com. Our staff will reply to you within 24hrs. If you have any issues emailing us, you can also message us on our Facebook page.
RETURNS AND EXCHANGES
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund within 2 weeks from the date of receipt (Returns must be unworn, in the state you received them, and if possible in the original packaging with the order number included).
Once the item is received in good order Store Credit or a Refund will be issued for the value of the original item. Please note that no store credit or refund is issued on the original UPS/USPS shipping charges, and ultimately all exchange/return shipping postage charges are the customer's responsibility.
Q:"How can I return an item?"
Please email us at firstname.lastname@example.org first, before you ship any returns. We may be able to assist you in answering questions and will need to be made aware that an item is going to be sent back. If you do not connect with us first, your return will almost certainly be delayed.
Q:"I've contacted customer service and got the okay to return, now where should I ship the item?"
Once you have contacted one of our staff members, please ship back the items to:
TAP CANCER OUT WAREHOUSE
ATTN: RETURNS DEPT
55 West Railroad Avenue Bldg 4
Garnerville, NY 10923
Q:"How long will it take for my CC to be refunded after an item is returned?"
Once your return is received and inspected by the warehouse staff (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Q:"Can I exchange an item for a different one or a different size?"
Due to the quick turnaround of our collections we cannot guarantee availability of all sizes and styles at all times and are therefore unable to process exchange requests. If you simply want a different size, place a new order for the proper size and follow the return request procedure above for the item you'd like to send back.